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Frequently Asked Questions
What makes MBS, Inc. different from other billing companies?
MBS prides itself on offering our clients a team environment. We strive to be a part of your office so that you are always informed. We understand that your money is your money and we treat it that way. We don't just write off money because it's too hard to get. We make every effort so that you get paid for the work you do. We also value your patient relationships and realize that part of our interaction with your patients can strengthen your relationships with them.
How much do you charge?
Our charges are based on a percentage of the phsyicians monthly revenue.
Why are your monthly charges based on a percentage of my collected revenue, instead of per claim?
Anyone can submit claims; this does not mean that they are following up to make sure they are paid! At MBS, Inc. we are motivated to get your claims paid for ALL of the work you do - because when you don't get paid, this affects our bottom line as well. By basing charges on a percentage of collected revenue, we are more motivated to make sure claims are paid - at your contracted rate, and in a timely fashion.
Are there any start up fees?
This is determined on your offices needs. This is to cover our costs while MBS, Inc. employees are setting up your accounts to make sure your transition to MBS, Inc. goes smoothly.
How long will my contract be for?
One year and renews automatically each year.
How do we get our existing patient data to you?
This depends on the software you are currently utilizing. In some scenarios we are able to use your current software. Otherwise, we would have your demographic data transferred into our system..
How do I know my patient data is secure?
MBS makes every effort to keep your data secure, We are HIPAA compliant and consistently review our safeguards.
How do I get my superbills and EOBs to your office for posting?
There are several ways you can get this information to us. The preferred method is electronic submission, where your office staff will scan all superbills and EOBs & email them to us on a secure server. This should be done several times a week to ensure that claims are being sent consistently, and that your cash posting is as up to date as possible.
We also use a courier service; with this option, someone would come to your office weekly (Thursday) to pick up all of the superbills & EOBs for the week. This information is delivered to MBS, Inc. on Friday morning.
Also, if you are utilizing an EMR it can be as simple as interfacing with our software.
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Will you train my front desk staff on billing matters?
Yes. We will be happy to come to your office and review billing procedures with your office staff. We are also always available to answer their questions by phone, email, or instant messenger. We will also meet with physicians and staff periodically to address any concerns, and review proper procedures.
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How often are my claims processed?
This depends on what method you are using to get information to MBS, Inc. If you send your work electronically, claims will be entered and sent within 24 hours of receipt. If your work is delivered once a week, your claims will be entered and sent within 72 hours. This longer turnaround time is due to the amount of time it takes our staff to enter a larger volume of claims received at one time.
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Where does my money go?
Insurance and patient payments can go directly to you for you to deposit and provide MBS with copies. Or, you can have your payments sent directly to MBS and we will be happy to make your deposits for you. MBS will also set up as many Electronic Fund Transfers for you in order for your money to be deposited to you quicker.
What is your patient collections process?
MBS sends patient statements on a weekly basis on a 30 day cycle. Each patient receives 2 statements and then a follow up collection letter if no payment has been made. MBS carefully reviews accounts so that we can catch problems that we can resolve for you and your patients. MBS understands that there are times when a patient has a financial hardship so we work with patients to get their balances resolved.
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